Mercure Krakow Stare Miasto

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About the property

Ideally situated in the centre of Kraków, Mercure Krakow Stare Miasto features air-conditioned rooms with free WiFi, private parking and room service. This 4-star hotel offers a bar. The property has a fitness centre, restaurant and shared lounge, and Krakow Central Railway Station is 500 metres away. All rooms at the hotel are fitted with a flat-screen TV with satellite channels and a safety deposit box. The rooms have a private bathroom with free toiletries, while selected rooms also boast a terrace and others also feature city views. All guest rooms will provide guests with a desk and a kettle. A buffet, à la carte or vegetarian breakfast can be enjoyed at the property. The area is popular for cycling, and bike hire is available at Mercure Krakow Stare Miasto. Languages spoken at the 24-hour front desk include German, English, French and Polish. Popular points of interest near the accommodation include St. Florian's Gate, Galeria Krakowska and Lost Souls Alley. John Paul II International Kraków–Balice Airport is 16 km from the property, and the property offers a paid airport shuttle service.

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Popularity

9.1

Superb

General

6165

Tripadvisor 9/10

1832

Booking 9.1/10

3406

Expedia 9.6/10

927

Main services

Bicycle tour

Tour

Dining Area

Safe

Breakfast

Ironing set

Fax

Internet access

Air conditioned

Restaurant

Game room

Outdoor furniture

Luggage room

Room service

Laundry service

Cycling

Fitness

Wi-fi

Pet basket

Soundproof room

Desk

Special dietary options

Contactless check-in/out

Family rooms

Hiking

Walking tour

Security alarm

Smoke detector

Heating

Theme dinner

Disability-friendly bathroom

Airport

Transfer service

Entertainment Area

Express Check-in/Check-out

Wheelchair-accessible

First aid kit

Fire extinguisher

Hypoallergenic room available

Bathroom

24-hour security

Medical service

Bar

Housekeeping

TV lounge

Non-smoking rooms

Pets allowed

Elevator

Meeting room

Supermarket

Accessible parking

Cellar / Wine tasting

* Some services may carry an extra charge.

Guest reviews

9.6/10 Superb

Cleanliness9.6/10

Staff and Service9.6/10

Amenities9.4/10

Property conditions and facilities9.6/10

Neighborhood9.6/10

10 / 10

David

Clean , tidy , close to the old town . Friendly staff.

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25 Mar 2025

10 / 10

Kirsty

Fabulous stay

Had a lovely stay here , the hotel was absolutely beautiful , so local to everything and smelled amazing !

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25 Mar 2025

10 / 10

Joel

Fantastic hotel, clean, friendly staff and only 10 minute walk to the main square. Would definitely recommend and will be staying there again.

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16 Mar 2025

4 / 10

Shannon-Jayde

Was good until the end.

Hotel was lovely however there's a deposit you have to pay when you get there. I came home and they had charged my card the following day after me arriving back home and sent no courtesy message as to why. Absolutely do not feel comfortable that they are making charges to my card when I'm not even in the country let alone in the hotel. I now have a major cause for concern that they could now end up putting more random charges on my card without any reasoning.

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11 Mar 2025

Information about the area

Krakow, Poland

Krakow is beautiful, a jewel among European cities. People have been living and building here since the 9th century. The Old Town historical district in Krakow’s heart is actually the medieval city established in 1257. Krakow remains the undisputed architectural capital of Poland and home to one of Europe’s oldest universities. The many parks and the Planty, the green city belt surrounding the city centre, make Krakow, a wonderful city to visit. Krakow’s entire stare miasto, old town, is lovely, every street worth a slow stroll. At its centre is the Rynek Glowny, one of the most beautiful market squares in Europe. The Kosciol Mariacki in its northeast corner, is a richly decorated cathedral, with a 500-year-old carved altarpiece. Diagonally across the square stands the lonely town hall tower spared when the rest of the building was demolished in 1820. Sitting on the Wista River, is the Wawel Castle, the finest surviving piece of Renaissance architecture in Poland. The castle was the royal seat of Poland, and is the city's main tourist attraction. The grounds consist of the palace, a huge Cathedral and a large garden. The Royal Cathedral dominates the complex of Wawel. It was the coronation site and burial place of almost all of monarchs of Poland. Built in the early 11th century in Romanesque style its tower offers a splendid view of Krakow. The beauty of its old architecture, the ambience of great culture, art and literature, the charm of its numerous cafes, bars and pubs, always full of locals and tourists, makes this city one of world's best tourist destinations.

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What’s nearby

Cloth Hall (Sukiennice) - 0.08 km
St. Mary's Basilica - 0.08 km
Planty Park - 0.34 km
Barbican - 0.51 km
Wawel Castle - 0.84 km
Wavel Thief Tower - 0.93 km

Getting around

(KRK) Krakow, John Paul II - Balice, PL - 11.48 km
(CZW) RUDNIKI, RUDNIKI , PL - 105.04 km
(KTW) Katowice, Pyrzowice, PL - 76.36 km

About accommodation

General

Air conditioning
Allergy-free room
Family rooms
Pets allowed
Non-smoking rooms
Lift
Safety deposit box
Soundproof rooms
Heating
Non-smoking throughout
Minimarket on site
WiFi available in all areas
Facilities for disabled guests

Safety & security

Fire extinguishers
24-hour security
Security alarm
CCTV in common areas
Smoke alarms
Key card access
CCTV outside property

Activities

Cycling
Live sport events (broadcast)
Bike tours
Tour or class about local culture
Fitness centre
Themed dinner nights
Hiking
Temporary art galleries
Fitness
Walking tours

Services

Room service
Express check-in/check-out
Ironing service
Private check-in/check-out
Airport shuttle (additional charge)
Meeting/banquet facilities
Luggage storage
Concierge service
Shuttle service
Dry cleaning
Tour desk
Daily housekeeping
Pet basket
Shared lounge/TV area
Pet bowls
Fax/photocopying
24-hour front desk
Airport shuttle
Trouser press
Shuttle service (additional charge)
Laundry

Safety features

First aid kit available
Face masks for guests available
Staff follow all safety protocols as directed by local authorities
Access to health care professionals
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests

Physical distancing

Contactless check-in/check-out
Physical distancing rules followed
Cashless payment available
Screens or physical barriers placed between staff and guests in appropriate areas

Food & Drink

Restaurant
Bar
Breakfast in the room
Kid meals
Wine/champagne
Coffee house on site
Special diet menus (on request)

Cleanliness & disinfecting

Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Use of cleaning chemicals that are effective against Coronavirus
Property is cleaned by professional cleaning companies
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

Delivered food is securely covered
Food can be delivered to guest accommodation
Physical distancing in dining areas
All plates, cutlery, glasses and other tableware have been sanitized
Breakfast takeaway containers

Internet

Internet services
WiFi
Free WiFi

Outdoors

Outdoor furniture

Parking

Parking garage
Parking
Private parking
Accessible parking
Parking on site

Accessibility

Higher level toilet
Lower bathroom sink
Wheelchair accessible
Toilet with grab rails
Emergency cord in bathroom

Transport

Airport drop off
Airport pick up

Reception services

Invoice provided

Entertainment and family services

Board games/puzzles

Languages

Deutsch
English
Français
Polski
Русский

About the rooms

The accommodation has 193 rooms:

Bedroom

Linen
Wardrobe or closet

General

Air conditioning
Interconnected room(s) available
Ironing facilities
Trash cans
Safety deposit box
Heating
Carpeted
Iron
Key card access
Smoke alarm

Accessibility

Roll-in shower
Accessible by lift
Upper floors accessible by elevator

Services

Wake up service/Alarm clock
Wake-up service

Room Amenities

Socket near the bed
Sofa bed
Hypoallergenic pillow

Bathroom

Body soap
Free toiletries
Conditioner
Hairdryer
Shampoo
Toilet
Bath
Bath or shower
Toilet paper
Bathrobe
Slippers
Towels
Private bathroom

Media & Technology

Satellite channels
TV
Telephone
Radio
Cable channels
Flat-screen TV

Physical distancing

Single-room air conditioning for guest accommodation

Food & Drink

Tea/Coffee maker
Minibar
Bottle of water

Kitchen

Coffee machine
Cleaning products
Electric kettle

Outdoors

Terrace

View

City view
Inner courtyard view

Living Area

Sofa
Desk

*Some services may only be available in specific rooms or upon request.

Restaurants

WINESTONE

Access for guests and visitors
Reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

Reservation not possible

Cost

120,00 zł per day

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 15:00
Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Pets are allowed. Charges may be applicable.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots are not available at this property.

Important information

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.